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Frequently asked questions
Everything you need to know before reaching out.
What makes Fruit Apps different?
We build a small number of apps and refine them relentlessly instead of shipping many half-finished ones. Every feature earns its place: if it adds complexity without removing more than it adds, we don't ship it.
How fast will I hear back?
Email replies land in about 4 hours during business hours. If it's urgent, use live chat in the corner of any page: a real person answers, not a bot.
Can I talk to someone right now?
Yes. Click "Open live chat" on this page, or the chat bubble in the bottom-right corner of any page on the site. It's staffed during business hours; outside those hours, leave a message and we'll pick it up first thing.
How do you handle reliability and support?
Every release is tested across real store configurations before it ships, and we monitor production continuously. If something breaks, you'll hear from us before you have to ask.
Can I request a custom feature?
Send us a message with what you have in mind. We read every request, and the ones that fit our roadmap best often ship as standard features, not one-off custom work.
Can I customize the apps to match my brand?
All our apps come with extensive customization options including colors, fonts, layouts, and messaging. For advanced customizations, our development team can create custom solutions tailored to your specific needs.